Shipping & Returns

Please allow 1-2 weeks for your order to be processed. All domestic orders are shipped via USPS, DHL or UPS.

RETURNS

We have a 7-day domestic USA return policy, which means you have 7 days after receiving your item to request a return for a refund. Please note, customers will not be refunded for initial shipping. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Products sold during a sale can not be returned as they are final sale.

If your return is accepted, we'll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.  

To start a return, you can contact us at support@kontextures.com. 

EXCHANGES 

We have a 30-day domestic USA exchange policy, which means you have 30 days after receiving your item to request an exchange. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

If your exchange is accepted, we'll send instructions on how and where to send your package. Items sent back to us without first requesting a exchange will not be accepted. 

Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Contact support@kontextures.com